Colorado Event Radar
Colorado Event Radar Questions & Answers
Colorado Event Radar help center
Questions, meet answers.
Clear help for browsing events, signing in, choosing an account, managing purchases, submitting shows, claiming a venue, and using College Events.
Account guide
Getting started
What can I do without an account?
You can browse public Colorado events, use the discovery filters, read Colorado Stories, open official sources, and follow ticket links. An account is needed for personalized account tools, submissions, comments, partner dashboards, and purchases.
How do I create an account?
Create an account with your email and password, complete the anti-spam check, then enter the one-time code sent to your inbox. After verification, choose the account experience that fits you.
I already registered but never verified. What should I do?
Use the normal sign-in page. An unverified account is returned to verification instead of being treated as a duplicate registration. You can request another code within the displayed attempt limits.
Where do I sign in?
Use the Sign In link in the site header or visit https://coloradoeventradar.com/venue-sign-in/. After sign-in, Colorado Event Radar sends you to the dashboard that matches your current account type.
Can a normal site account access WordPress administration?
No. Reader, Artist, Venue, and College accounts use Colorado Event Radar’s front-end dashboards. WordPress administration is reserved for the site owner.
Can I change my account type or plan?
Yes. Signed-in users can open Plan Management at https://coloradoeventradar.com/my-plan/ to review eligible options, switch plans, resume an eligible canceled subscription, or open secure billing management.
Account guide
Plans, purchases, and billing
What does Radar Ad-Free include?
Radar Ad-Free is $1 per month and removes site advertising while you are signed in and paid access remains active. Any active paid Artist, Venue, or Promoter subscription also receives signed-in ad-free browsing.
Is publishing an event free?
Yes. Every active email-verified Radar account can publish a complete Colorado event immediately without buying a membership. Automated checks reject incomplete, expired, duplicate, or unsafe listings, and Colorado Event Radar can take inaccurate listings offline.
What does Artist & Performer Plus include?
Artist & Performer Plus is $5 per month. Publishing remains free for every verified account; Plus adds signed-in ad-free browsing and essential first-party analytics.
What does Artist Pro include?
Artist Pro is $49 per month. It adds advanced first-party performance analytics, optimization tools, the expanded Pro workspace, ad-free browsing, and one homepage scheduling credit for each successfully paid monthly billing period.
What does Venue Plus include?
Venue Plus is $5 per month for an approved claimed venue. It adds signed-in ad-free browsing, essential venue analytics, and claimed-profile tools without changing publication standards.
What does Venue Pro include?
Venue Pro is $49 per month for an approved claimed venue. It adds advanced venue analytics, enhanced profile and event-management tools, priority support, ad-free browsing, and one homepage scheduling credit for each successfully paid monthly billing period.
What do Promoter plans include?
Promoter Plus is $4 per month and Promoter Pro is $39 per month. Publishing remains free; Plus adds ad-free browsing and essential analytics. Pro adds expanded analytics, the Pro workspace, and one homepage scheduling credit per successfully paid monthly billing period.
Does paying change the event publishing rules?
No. Every event must still be accurate, appropriate, and supported by an official source. Paid plans add account tools or separately purchased placement; they do not permit inaccurate or unsafe listings.
What is a Featured Event credit?
A $49 Featured Event purchase adds one promotion-day credit. You can spend that credit on one available day in one of the five shared front-page Featured Events slots.
What is Event Promotion?
Event Promotion is $199 and adds seven promotion-day credits. Credits can be scheduled on available days in the shared 90-day calendar; each confirmed day uses one credit.
What is Custom Event Marketing?
Custom Event Marketing begins with a request, not an automatic charge. Colorado Event Radar reviews the event, audience, timing, and campaign needs, then confirms scope and price before work begins.
Can I leave a tip?
When an eligible checkout offers a tip field, the tip is optional. Paying no tip does not affect account approval, event review, calendar availability, or placement.
How do I cancel a subscription?
Open Plan Management or the secure Stripe billing portal while signed in. Canceling stops future renewals; access normally continues through the paid-through date.
If I cancel and resume before my paid month ends, am I charged immediately?
An eligible subscription can be resumed for the remainder of its existing paid period without a second charge for that same period. The next charge is due at the next billing cycle unless you cancel again.
Are purchases refundable?
Purchases are generally final after digital access begins, calendar inventory is reserved, or custom work begins, except where law requires otherwise or Colorado Event Radar cannot provide the purchased service. Read the complete terms at https://coloradoeventradar.com/purchase-terms/.
Where can I see invoices or update my payment method?
Open the secure Stripe billing portal from Plan Management. It provides eligible subscription, invoice, and payment-method controls without exposing your full card details to Colorado Event Radar.
Account guide
Artist accounts
Who can create an Artist account?
Performers, bands, DJs, speakers, creators, and other legitimate event talent can select the Artist experience after verifying their email. Complete profile information and official links make event review easier.
Can Artists customize a public page?
Yes. Approved Artist accounts can choose an available permanent slug, upload a profile image and wide cover, add a biography, city, website, and social links, and select a visual atmosphere. Public pages are designed for desktop and mobile discovery.
How do Artist show submissions work?
Open the front-end publisher from the Artist dashboard, provide complete and truthful event details plus an official public source, and confirm the publishing terms. A valid non-duplicate event goes live immediately; no WordPress access is provided.
Can an Artist buy featured placement?
Yes. An approved Artist account can purchase promotion-day credits, select an eligible approved event, and book available dates. The calendar prevents booking more days than the account owns or using a full slot.
Account guide
Venue accounts
Can I add a venue that is not listed?
Yes. Choose the Venue experience, submit the new venue details, and provide enough accurate information to review the request. A new venue is not treated as claimed until the claim is approved.
How do I claim an existing venue?
Sign in with a verified email, choose the Venue experience, search for the venue, and submit the claim form. Colorado Event Radar reviews venue-control claims before assigning access.
Why do venue claims require approval?
A verified inbox proves control of an email address, not ownership or authority over a real venue. Review protects venues from impersonation and keeps public listing control with the correct organization.
What happens after my venue claim is approved?
The approved venue is attached to your Venue dashboard, and matching event history becomes available through that venue relationship. You can update the public venue identity, manage eligible events, view plan-specific analytics, and purchase promotion credits.
Can a venue customize its public page?
Yes. An approved claimed venue can add a wide cover, profile image, official website, address, social links, and a public description. Its permanent venue page and matching events remain connected.
What analytics can Venue Pro see?
Venue Pro presents first-party profile views, event views and impressions, ticket or official-source redirect clicks, top events, and related performance signals collected by Colorado Event Radar. Metrics may take time to appear and do not include another customer’s private account data.
Someone claimed my venue or identity incorrectly. What do I do?
Follow the account-integrity instructions at https://coloradoeventradar.com/account-integrity/. Send the public profile or venue URL and safe evidence of your role; never send passwords, full payment-card numbers, or unnecessary identity documents by ordinary email.
Account guide
Promoter accounts
Who can use a Promoter account?
Legitimate independent promoters and event producers can choose the Promoter experience after email verification, build a public profile, and immediately publish accurately sourced Colorado events.
Why are Promoter plans priced differently?
Colorado Event Radar prices Promoter Plus at $4 and Promoter Pro at $39 per month while keeping publishing free. The memberships add analytics, ad-free browsing, optimization, and Pro scheduling tools.
Can a Promoter use Radar ticketing?
An approved Promoter profile can request separate ticketing authority, then offer free RSVP, pay-at-the-door, an external checkout link, or optional Radar ticketing in the Ticketing Studio. Ticketing approval is separate because it affects customers and money.
Account guide
College accounts
Who receives College access?
A user who registers and verifies an eligible .edu email receives the College experience automatically. The college area is designed to make official public campus events easier to search.
Can I search for a specific college?
Yes. The College Events area includes college search and filtering for the official institutional feeds currently connected to Colorado Event Radar.
Does a College account remove every ad?
No. College users can use the College Events area without ads, while ordinary public discovery pages may still show advertising. A separate paid subscription can provide broader signed-in ad-free browsing.
Why are some campus events missing?
Only eligible public events from connected official college sources are shown. Internal, student-only, virtual-only, incomplete, canceled, out-of-state, expired, or otherwise unverified records are not published.
Account guide
Events, profiles, and support
Where do event facts and ticket links come from?
Colorado Event Radar uses official organizer, venue, college, or authorized ticket sources for the public facts it displays. Always check the linked official source for last-minute availability, schedule, lineup, and policy changes.
Why can an event be updated or removed?
Organizers may cancel, postpone, reschedule, sell out, change a lineup, or close registration. Colorado Event Radar may update or remove a listing when the official source changes or the listing no longer meets publication standards.
Can I submit a Colorado Story or comment on an event?
Verified signed-in accounts can submit original Colorado Stories and event comments. Contributions remain private until reviewed, and approval is not guaranteed.
Can a guest check whether a Radar ticket is real?
Yes. The public Check a Radar Ticket page scans the signed QR link and shows the event, attendee name, and current verification status without checking the ticket in. Public verification expires 14 days after the event; organizer check-in remains a separate signed-in action.
Can an organizer email ticket holders about an emergency?
An approved ticketing seller can send a necessary operational alert for its own event, such as a cancellation, weather issue, postponement, or entry change. The tool is rate-limited, deduplicates buyer email addresses, records delivery totals, and cannot be used for marketing.
Are public Artist, Venue, and Promoter profiles searchable?
Published, approved profiles are indexable and may appear in site or search-engine results. Account owners can update their own profile, while Colorado Event Radar can pause a public URL or account when integrity or policy concerns require it.
How can I get help with a billing or account problem?
Use the support or account-integrity contact shown on the relevant policy page. Include your account email, order number when applicable, affected page or event URL, and a concise description. Never email your password or full card number.
Still stuck?
Bring us the exact problem.
Include the account email, affected page or event URL, and what you expected to happen. Leave passwords and full card numbers out of the message.